Versand

Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.

A. The time frame of an order delivery is divided into two parts:

· Processing time: 3-7 Days

· Shipping time: 14~30 Days

B. Shipping methods: 

Int’l Express (DHL/UPS): Urgent/high-value orders. 3-7d (EU/NA), 5-10d (others). Full tracking; buyer pays tariffs.

Dedicated Line (CN Community): Regular orders (≤2kg). 7-15d (SEA), 10-20d (EU/NA). Declare as “folk supplies”; optimized customs.

Postal Parcel (ePacket): Light/small (≤500g). 15-30d global. Low cost; insurance advised.

C. Shipping fee: 

Joss Paper Cross-Border Delivery Policy 

(Compliant with target market laws & logistics feasibility. Final interpretation reserved.)

1. Delivery Scope

Available: Countries/regions permitting folk/religious supply imports (no joss paper bans; e.g., SEA, NA, EU Chinese communities). Check checkout for eligible addresses.

Prohibited: Areas with explicit bans (e.g., parts of Middle East/South Asia) or strict religious item inspections. List updated periodically—confirm pre-order.

2. Shipping Options

Int’l Express (DHL/UPS): Urgent/high-value orders. 3-7d (EU/NA), 5-10d (others). Full tracking; buyer pays tariffs.

Dedicated Line (CN Community): Regular orders (≤2kg). 7-15d (SEA), 10-20d (EU/NA). Declare as “folk supplies”; optimized customs.

Postal Parcel (ePacket): Light/small (≤500g). 15-30d global. Low cost; insurance advised.

3. Packaging & Customs

Neutral Packaging: Outer box labeled “Gift/Folk Art” (no religious text). Bubble-wrap inner items; include English note: “Traditional folk souvenir.”

Declaration: Item filed as “folk art” (HS 97019000) to avoid scrutiny. Buyer ensures destination permits imports—platform not liable for seizures (no refund post-shipment).

4. Fees & Returns

Taxes: Tariffs/VAT (if any) paid by buyer (pre-pay or COD). Platform provides invoices; buyer assists with ID (e.g., EU EORI).

Returns: No unconditional returns (specialty item). Report quality issues (damage/wrong item) with photos within 48h—verified cases get free reship/refund (platform covers shipping).

5. Compliance

Use for legal folk commemoration (family rituals/culture). Illegal use prohibited.

Custom orders (engraving/designs) add 3-5d production time. Order early for peaks (Qingming/Spring Festival).

Tip: Adjust for local laws (e.g., US/Malaysia) and partner with logistics providers (4PX, ZoneShine).