Datenschutzerklärung

Privacy Policy - Soul Haven Pet Memorials

Effective Date: January 3, 2026

Last Updated: January 3, 2026

Welcome to Soul Haven Pet Memorials (hereinafter referred to as "we"). We deeply understand the importance of personal information to you and attach great importance to your privacy and data security. This Privacy Policy aims to clearly inform you about how we collect, use, store, protect your personal information and the rights you enjoy when you use our cross-border independent station services (including browsing products, placing orders, customization consulting, etc.).

Please carefully read and fully understand all contents of this Privacy Policy before using our services. Your use or continued use of our services indicates that you have understood and agreed to the various provisions of this Policy. If you do not agree to this Policy, please do not use our services.

一、 Scope of Application

This Privacy Policy applies to all products and services provided to you by us through the Soul Haven Pet Memorials independent station and official customer service channels (email, live chat, etc.).

Please note that this Policy does not apply to third-party platforms or services (such as payment institutions, logistics service providers, etc.), nor to products or services provided to you by third parties through our services. Please check and understand the privacy policies of third parties separately.

二、 Information We Collect

We collect information in accordance with the principles of "legality, legitimacy and necessity", only collect information necessary to achieve the purpose of the service, and do not actively collect information unrelated to the service. The information we collect mainly includes the following two categories:

（一） Necessary Personal Information

This type of information is the basis for you to use our core services (such as registering an account, completing transactions). If you do not provide it, you will not be able to enjoy the corresponding services normally:

1.Account registration information: The email address you provide when registering an account, the password you set, or the associated information obtained when logging in through authorization of a third-party account;

2.Identity and contact information: To complete order delivery, you need to provide your name, contact phone number, and shipping address (including country/region, postcode);

3.Order and transaction information: The order number, product information (pet urn model, customization requirements), payment amount, payment method, and transaction time generated during your order placement;

4.Device and log information: When you visit our website, the system automatically records device information (such as device model, operating system type, unique device identifier), IP address, browsing history, page stay time and other log information to ensure the normal operation of the website and transaction security.

（二） Non-Necessary Personal Information

This type of information is used to optimize the service experience. You can choose whether to provide it independently, and refusing to provide it will not affect the use of core services:

1.Pet-related information: Such as pet name, breed, weight, date of birth and death, etc., used to accurately match the size of the urn and complete personalized customization (such as engraving, pattern printing);

2.Marketing preference information: Such as whether you are willing to receive marketing information such as new product recommendations and preferential activity notifications;

3.Customer service communication information: Additional information you actively provide when consulting customer service (such as customization ideas, special needs instructions) to better solve your problems.

三、 Purposes of Information Use

The information we collect is only used for the following legitimate purposes. If it is used beyond the following scope, we will obtain your explicit consent separately:

1. Complete and guarantee transactions: Including processing orders, arranging payments, coordinating logistics and distribution, and providing order inquiry and after-sales services;

2. Provide personalized services: Provide exclusive product recommendations according to your pet information and customization needs, and complete personalized customization (such as engraving, pattern printing);

3. Optimize products and services: Analyze user behavior data (after de-identification) to improve website functions, optimize product design and service processes;

4. Ensure information security: Identify and prevent security risks such as fraud and theft, and protect the security of your account and transactions;

5. Send important notifications: Such as necessary information such as order status changes, policy updates, and service adjustments;

6. Provide marketing services: With your consent, push marketing content such as new product information and preferential activities to you (you can unsubscribe at any time).

四、 Storage and Protection of Information

（一） Storage Period and Location

We will store your personal information for the shortest period necessary to achieve the purpose of the service, and will automatically delete or anonymize it after the expiration. If there are other provisions in laws and regulations, such provisions shall prevail.

To adapt to cross-border services, your information may be stored on servers outside your country/region (such as China, the United States). We ensure that information storage complies with local data protection laws and regulations, and ensure data security through encrypted transmission and other methods.

（二） Security Protection Measures

We adopt a number of technical and management measures to protect the security of your information:

1. Technical protection: Adopt SSL encrypted transmission, encrypted data storage, access control and other technologies to prevent information from being illegally obtained, tampered with or leaked;

2. Permission management: Strictly restrict information access permissions, only authorize staff to access personal information within the necessary scope, and sign confidentiality agreements;

3. Security audit: Regularly conduct data security risk assessment and audit to timely fix potential security vulnerabilities;

4. Emergency response: Establish a data breach emergency handling mechanism. If an information breach occurs, we will promptly inform you within 72 hours (as required by laws and regulations) and take remedial measures.

五、 Sharing, Transfer and Disclosure of Information

We promise not to actively share or transfer your personal information to any third party unless the following circumstances are met:

1. Obtain your explicit consent;

2. Necessary to complete transactions: Share necessary order information (such as shipping address, payment amount) with logistics service providers and payment institutions to realize delivery and payment functions, and such third parties must abide by confidentiality obligations;

3. Requirements of laws and regulations: Have to disclose information to relevant departments to comply with applicable laws, regulations, judicial judgments or administrative orders;

4. Protect legitimate rights and interests: Disclose information within a reasonable and necessary scope to protect the legitimate rights and interests of us, you or other third parties (such as preventing fraud);

5. Business merger/transfer: In the event of corporate merger, acquisition, bankruptcy liquidation and other circumstances, information may be transferred together with business assets. We will inform you in advance and require the transferee to continue to fulfill the privacy protection obligations.

We will not disclose your personal information to any third party unless otherwise stipulated by laws and regulations or with your consent.

六、 Your Rights

According to relevant laws and regulations, you enjoy the following rights to your personal information, and we will provide you with convenient ways to exercise your rights:

1. Right of access: You can log in to your account to view your personal information, order information, etc.;

2. Right of correction: If there is an error in your personal information, you can apply for correction through customer service channels;

3. Right of deletion: You can apply to delete your personal information, and we will delete it in a timely manner after verification (except as otherwise stipulated by laws and regulations);

4. Right to withdraw consent: You can withdraw your consent to information collection and use at any time (such as unsubscribing from marketing information). Withdrawal of consent does not affect the legality of information processing behaviors based on consent before;

5. Right of account cancellation: You can apply to cancel your account through customer service channels. After account cancellation, we will delete or anonymize your relevant information;

6. Right to data portability: You can apply to provide your personal information in an exportable format to you or other designated subjects (when meeting the requirements of laws and regulations).

If you need to exercise the above rights, you can communicate with us through the channels in the "Contact Us" section of this Policy, and we will respond to your request within 1 month.

七、 Use of Cookies

To optimize the website experience and record your browsing preferences (such as language settings, frequently used products), our website may use Cookies and similar technologies. Cookies are small text files and will not collect your sensitive personal information.

You can refuse or delete Cookies through browser settings, but this may cause some website functions to not work normally.

八、 Protection of Minors

Our services are not directed at minors under the age of 16. If we mistakenly collect personal information of minors, we will delete it immediately after discovery and notify their guardians.

九、 Updates to the Policy

If we need to update this Privacy Policy due to changes in laws and regulations or business adjustments, we will publish an update notice in a prominent position on the website (such as a pop-up window on the homepage, announcement board) to inform you of the updated content and effective date. The updated Policy will be binding on you from the effective date. If you continue to use the services, it means you agree to the updated Policy.

十、 Contact Us

If you have any questions, opinions or suggestions about this Privacy Policy, or need to exercise rights related to personal information, you can contact us through the following channels:

Official Email：zyf382978321@outlook.com

Service Hours：Monday to Friday 9:00-21:00 (Beijing Time)

We will verify and reply to you in a timely manner after receiving your feedback.